- Situation
- A pharmaceutical outsourcing facility moving its commercial work onto one system.
- Mandate
- Implement Salesforce, build quoting on top of it, and modernize how the commercial team works.
- Our role
- Led the Salesforce implementation, the quoting system, and the process changes, with a developer and admin team.
- What we did
- Implemented Salesforce as the system of record for the commercial team.Phase II
- Built a quoting system on top of it.Software and agents
- Redesigned the commercial processes around the new system.Phases I and II
- Outcome
- Sales and quoting moved into one system.
- What it meant for the owner
- The commercial team works from one record of each customer and each quote.